Announcements
Planned cloud maintenance this weekend
Banner and related systems unavailable March 7–8 during scheduled maintenance
ITS will perform planned cloud maintenance (OS patching) affecting Banner and related services from Saturday, March 7 at 10 p.m. to Sunday, March 8 at 8 a.m. During this time, the following systems will be unavailable:
- Banner Admin pages
- Self-service functions in myTRU and TRUemployee, including online registration, payments, timesheets, transcripts, academic records, tax forms and faculty grade entry
- TRU online forms requiring payment
- DegreeWorks
- Argos reports
- FAST
- Other core applications related to Banner
Not impacted: The main TRU website and Moodle will remain available. Please plan ahead and complete any required transactions before the maintenance window.
Tuition tax receipts (T2202)
Please be advised that tuition tax receipts (T2202) are now available. You can access your T2202 by signing into myTRU. For more information about T2202’s, visit https://www.tru.ca/current/enrolment-services/tax.html.
Pay-Per-Print starts Feb. 2
Log in with your TID to add funds and pay only for what you print. Supports sustainability and better printer maintenance. No refunds; transfer of unused credits is allowed. Scanning is free. Costs include paper. Find out more at tru.ca/payperprint or load up your account now at myTRUprint.tru.ca
Changes coming to IT support — Jan. 2026
IT Services is updating how you can get help. Starting Jan. 2026, support will be available through four easy channels:
- Portal: Submit a ticket at IT Services Portal
- Book an appointment: Schedule a time using the student booking link
- Email: itservicedesk@tru.ca
- Leave a voicemail at 250-852-6800 or (toll-free) 1-888-852-8533 — your message will automatically create a support ticket
Updated support hours starting in January
- Monday – Friday, 8 a.m. – 6 p.m.
- Saturday, 9 a.m. – 5 p.m.
Extended hours will be offered at the start of each semester and exams.
Student cards now digital
If you are a currently registered TRU student, you can access your Digital Student ID Card via your myTRU account.
Learn moreConstruction updates: work continues on the Low-Carbon District Energy System
TRU is proud to lead the way in sustainability with the Low-Carbon District Energy System (LCDES). This major infrastructure project will eventually connect campus buildings to an innovative heat pump system — replacing natural gas boilers and significantly reducing TRU’s carbon footprint.
Multiple construction activities are underway or scheduled, resulting in temporary closures and rerouted access points across Kamloops campus. Visit tru.ca/lcdes for maps and updates.
Student Services Personal, academic and social supports
Explore our services
Think of Student Services as your support network on campus. Access this network to make the most of your university experience.
Student Engagement & Experience Student Access & Academic Supports Student Affairs & Wellbeing Student Services Quick Guide PDFStudent engagement & experience Connection and belonging
Orientation & Transitions
From the beginning of your student experience, the Orientation & Transitions team is here to support you academically, personally, and socially. Take part in orientation activities, transitions workshops and events; read newsletters, and meet with peers to support your transition to university.
Old Main 1468
250-828-5023
orientation@tru.ca
Student Awards & Financial Aid
Get assistance in financing your education and living costs. Be recognized and rewarded for your academic excellence. Connect with a Student Awards Advisor at the Student Awards & Financial Aid Office about your funding options as well as awards available throughout your program.
Old Main 1629
250-828-5024
finaid@tru.ca
Mentorship and Leadership
Develop your skills while supporting your peers. Access valuable training, partake in professional development, gain hands-on experience, and give back to your peers and campus community.
Old Main 1468
250-828-5024
lead@tru.ca
Gender & Sexual Diversity
Through inclusive, intersectional, and social initiatives, Gender and Sexual Diversity cultivates a sense of belonging for 2SLGBTQPIA+ students. Find your community at Queer Connections, discover campus and community resources, access support services, and attend educational workshops.
Old Main 1464
gsd@tru.ca
Indigenous Student Services
Cplúl’kw’ten is a home away from home for Indigenous students. Speak with an Elder, mentor or other members of the Cplúl’kw’ten team. Partake in a workshop, access community resources, find assistance with papers or funding, study, socialize, share a meal, or use the computers.
House 5
indigenous@tru.ca
Multi-Faith Chaplaincy
Religious and spiritual support is available from a variety of community faith leaders. Ask questions and engage in thoughtful reflection and dialogue.
Old Main 1421
Learn MoreStudent Access & Academic Supports Academic accommodations and skill building
Central Academic Advising
Academic Advisors are here to help you choose your courses wisely. Get answers about your program and work on a plan to meet your academic goals.
Old Main 1100
250-828-5075
advising@tru.ca
Accessibility Services
Gain equal access to learning opportunities through Accessibility Services. If you are living with a disability or health condition, you may be eligible for supports such as exam accommodation, alternate format text material, sign language interpretation, access to adaptive technology, the facilitation of in-class note-taking, and more.
Old Main 1631
250-828-5023
Toll Free: 1-888-828-6644
as@tru.ca
Writing Centre
Visit the Writing Centre to become a better writer! We provide face-to-face and online tutoring, as well as writing, citation, and research-related resources. Tutors can help improve your writing skills, facilitate group projects, provide feedback on presentations, and connect you with other services.
Old Main 1411
250-371-5689
writing_ctr@tru.ca
Science Help Centre
Bring your class notes and textbook to the Science Help Centre, where students can work alone or together in an informal environment, with help readily available from upperyear and faculty tutors.
Ken Lepin Building 201
Learn MoreOpen Learning Exams and Testing Services
Receive logistical operations of both inperson and virtual exam delivery, in an ondemand, year-round operation for online and distance learners. Get assistance with accommodations, exam-related concerns, reviews, academic integrity questions, and general front-line support.
Learn MoreCareer & Experiential Learning
Enhance your education with career-related work experience — in the classroom or in the community. Connect your education to the career you want.
OM 1712
careereducation@tru.ca
Academic Integrity
Connect with a Learning Strategist to access resources, gain support, and learn about the Student Academic Integrity Policy.
Learn MoreStudent Affairs & Wellbeing Conduct and Health
Counselling
Counsellors offer academic, career, and personal counselling in a safe and affirming atmosphere. Call, email, or drop in to book an appointment. Check out the online resources.
Old Main 1631
250-828-5023
studentservices@tru.ca
Medical Clinic
The Medical Clinic serves registered on-campus students who require medical support during their time studying in Kamloops. Appointments are required.
Old Main 1461
250-828-5126
trumedicalclinic@tru.ca
Wellness Centre
Your well-being is key to achieving your academic and personal goals. The Wellness Centre offers free health and wellness classes, workshops and resources, fun stress-busting events and a quiet place to relax, nap or ask questions about your health and wellness. Drop-in to chat with a Student Wellness Ambassador.
Old Main 1479
250-828-5010
studentservices@tru.ca
Student Case Managers
Understand your rights and responsibilities; navigate processes and policies. One-on-one support is also available to those students in academic difficulty.
Old Main 1631
250-828-5023
studentaffairs@tru.ca
Sexualized Violence Prevention & Response
Access support for victims and survivors of sexualized violence including emotional support, safety planning, on and off campus referrals, academic and/or housing accommodations, and reporting options. Learn more about education and prevention initiatives.
Old Main 1631
250-828-5023
svpr@tru.ca
Recreation
Throughout the year, TRU Recreation organizes and implements a variety of special events, intramural sports, and fitness classes for the university community. Many activities are free, while others require a minimal fee. Grab your friends, roommates, instructors— even the random person sitting next to you in class—and get in the game!
TRU Gym 303
tel:250-828-5271
prusso@tru.ca
